We select only the finest quality items for your purchase. However, if you are dissatisfied with an item,
please return it (according to the guidelines below) within 30 days of purchase. We will gladly exchange
the item or credit your award account or credit card for the merchandise returned. Custom tack boxes
orders are non-refundable. All custom order specifications are spelled out in your final email recap or invoice.
Upon processing payment, it is agreed that the final specifications for custom orders are clear.
All returns require a Return Authorization. Please call 1-877-237-2972 to obtain complete instructions.
5 Lyons Mall, Suite # 108
Lyons, NJ 07920
To help us maintain our quality standards and understand the reason for return, we ask that you
complete the packing list, detailing the reason for return and indicate whether you prefer an
exchange or credit. Enclose the list in the box you are returning and ship to us via insured
Parcel Post or UPS Ground, FexEX or Truck Delivery. It may take several business days to process your credit.
Refusing an item that is in good condition and accommodation returns will result in restocking a
nd freight charges that will not be refunded.
*** All custom tack trunks or custom tack boxes are final and non-refundable. ***
Ordering Information - We utilize *Paypal*, the internet most trusted payment service or We Can Process Your Order Over the Phone
You can place an order at your convenience by using any of these methods:
- Internet: Simply complete the View Cart Order Form located in check out and submit as indicated.
- Phone: Call 24/7 877-237-2972 from 9:00 a.m. - 5:00 p.m. Eastern Standard Time. We are typically closed on the weekends.
Shipping Fees and Handling
We are required by law to collect and remit applicable sales tax to each state for all purchases, including shipping for NJ, NY, and CA.
and handling charges. When applicable, sales tax will be automatically calculated during check out or you will be contacted if additional charges do apply.
Standard Delivery (WE DO SHIP TO CANADA & OVERSEAS)
Many items are shipped via UPS ground service directly from our Distribution Center for in stock items. Tack Boxes ship via UPS or Fedx Trunk. On occasion,
we are able to ship tack trunks sooner than the time guidance listed below.
- Allow up to 2 weeks for delivery of in-stock items such as Tack Trunk Hardware
- Allow up to 6 to 8 weeks for delivery for Tack Boxes, Stall Gaurds, etc.
- Allow up to 4 to 6 weeks for Stall Curtains, Horse Show Banners, etc
Some larger items are delivered via common carrier. If your item requires delivery by this method you will be
contacted to arrange for delivery. Please note, delivery time may vary. If your order consists of multiple items,
all items may not be delivered at the same time.
- Allow up to 6 to 8 weeks for delivery for Tack Boxes, Stall Gaurds, etc
- Allow up to 4 to 6 weeks for Stall Curtains, Horse Show Banners, etc
Manufacturer's unforeseen product shortages or technical advances may necessitate the shipment of updated,
or a different manufacturer's updated or similar product at no additional increase in cost. You will be contacted
if substitution is possible or will be given a refund.
Damaged Delivery or Delivery Verification
Before accepting or signing for shipment "Before You Sign Label on The Box"
To guarantee shipping from damage (even if the box does not look damaged), we kindly ask that you inspect the product (tack boxes, barn signs, any product) upon arrival from UPS,
Fedex or Trunk line. If the shippers do not allow you to inspect the tack trunk where you open the box
and look at it for damage, refuse the shipment. It is recommended that you save the packaging that the products arrived and keep it for awhile.
**If you accepted damaged boxes (tack trunks, valets, bridle racks, any product) from the shippers and signed for acceptance, you are responsible for product in those boxes). This means you accept the damaged products inside those boxes. Should you need to return the trunks or any productin the boxes you signed for, you will need to use the original packaging to send them back to us so we can repair the tack trunks, grooming boxes or what ever was damaged.**
In the rare event that your order arrives damaged, note the damage on all copies of the delivery receipt
before signing. Retain a copy, and contact Customer Service immediately toll-free at 1-877-237-2972
for further instructions. Inspect your order immediately. Save all packing materials, cartons, etc.
All damages must be reported within 24 hours of receipt
Due to our rapid order processing system, you must call us directly to cancel your order.
Shipping Outside the 48 Contiguous States
When placing an order to be shipped via UPS to Alaska, Guam, Hawaii, Puerto Rico and the Virgin Islands,
an additional shipping charges (if applicable) will be reviewed after placing your order. When placing an order to be
shipped via freight, please continue to contact Customer Service for a custom quote of additional shipping charges.
PLEASE CALL FOR EXPEDITED DELIVERY OPTIONS. 877-237-2972
We do keep in stock year around for immediate shipping select wood tack trunk in our starter line, heritage and prestige. Call to inquire 877-237-2972
We do not offer expedite shipping for custom made Tack Boxes. The time it takes to make tack boxes fluctuates year around, but the typical time to make a custom tack box is 5 to 6 weeks once we have the Final approval of the design. For example, if it takes 2 weeks to complete the artwork design (vector format included) for the tack trunk, then the 5 to 6 week clock will start as we have a final design and approval to proceed. Once the tack box is completed, allow an additional week for shipping the box to the final destination. We can offer expedite shipping once the tack boxes are completly made with the shipping carrier is an option, but expensive.
STANDAR TACK BOX COVERS: Standard 3 letter monogram tack box covers can be made in 2 to 3 weeks in our nylon, cordura and sunbrella fabrics. Exceptions during the holiday season may apply.
CUSTOM TACK BOX COVERS: we do offer expedited shipping once we have the final approved design (including artwork or mockups if necessary to complete the design) . The standard delivery for Tack Box Covers is 5 to 6 weeks. The time it takes to make the covers fluctuates year around, but the typical time to make a custom tack box cover is 5 to 6 weeks once we have the Final approval of the design. For example, if it takes 2 weeks to complete the artwork design via visual mockups (vector format included) for the cover, then the 4 to 6 week clock will start as we have a final design and approval to proceed. For an additional fee of 20%, we can make the cover in 2 weeks if we have time given our production workload. If you would like to see if we can accommodate a rush order for a tack box cover, please call us 877-237-2972.
STALL CURTAINS & SHOW BANNERS: We do offer expedited shipping for custom made stall drapes ,valances and horse show banners. The standard delivery for stall curtain is 5 to 6 weeks. The time it takes to make the covers fluctuates year around, but the typical time to make a the drapes, valances and show banners is 4 to 6 weeks once we have the Final approval of the design. For example, if it takes 2 weeks to complete the artwork design via visual mockups (vector format included) for the monogram valence or show banner, then the 5 to 6 week clock will start as we have a final design and approval to proceed to start stitching. For an additonal fee of 20%, we can make the drapes & curtains in 2 weeks if we have time given our production workload. If you would like to see if we can accommodate a rush order, please call us 877-237-2972.
> Why do I need to supply phone numbers and my e-mail address when I place my order online?
It is imperative you include your e-mail address, fax (if applicable) and telephone number when placing an order online.
This will allow us to quickly contact you should any questions arise with your order or to simply confirm your order if necessary.
WE VALUE PRIVACY. WE DO NOT SHARE ANY INFORMATION ON THIS SITE TO ANYONE. IN ADDITION, YOU WILL NOT FIND ANY ADVERTISEMENTS WHILE VISITING OR SHOPPING THIS ON THIS SITE. WE ONLY SHOWCASE EQUESTRIAN PRODUCTS FOR THE HORSE LOVER.
> If I am using a credit card for my purchase, what information do you need?
In addition to the card number, you must also indicate the card's expiration date and the full name as it appears on the card.
> Am I responsible for figuring out the taxes and shipping costs for my order?
No, these calculations will be made automatically during the checkout process or you will be contacted if additional charges apply.
> How will my order be shipped?
In-stock items are shipped via UPS ground service direct from our Distribution Center.
> What is your return policy?
All merchandise returns require a Return Authorization. Please call 1-877-237-2972 to obtain complete instructions.
Additional information is also located in the "Customer Service" section under "Returns."
> What number do I call if I have questions about an order I have placed?
You may call our Customer Service Department at 1-877-237-2972 to either place an order or make inquiries.
You may also Contact Us online, and we will reply back to your email.
> What are your Customer Service hours?
Our Customer Service Department is available to assist you from 9:00 a.m. 5:00 p.m., Eastern Standard Time.
We typically do not work weekends or Holidays. We respond to inquiries 24/7 either by email or calling us direct.
> What do you do with my e-mail address?
The information we collect is requested to confirm your order and provide shipping/delivery status on applicable items.
> Does Restocking Fees Apply?
Yes, depending on the product and return conditions, restocking fees may apply.
> Additional Fees Shipping to Canada
Yes, duties and custom fees apply when shipping to Canada. These fees are collected when the trunk
arrives at the depot before your trunk or tack box or “product” is delivered.
> We Do Ship Overseas
Yes, we ship to Canada & Overseas. Call us about shipping your order overseas.